Telephone conversations are closer to face-to-face interactions, but have less mutual simultaneous influence. Letter writing is much closer to or perhaps identical to the telegraphic model. Electronic communication via e-mail is telegraphic and sequential. You send a message to a colleague, wait for a response, and then respond to that. The critical point here as it relates to e-mail is that the closer a medium is to telegraphic communication, the more likely it is to end up creating conflict, and the more difficult it is to resolve conflict using that medium.
Misunderstandings cannot be clarified or fixed in real time, for example. For more sample chapters, information and ordering, click here. Visit our newly revamped Small Business Resource Center to learn about starting and sustaining a successful small business. Since then Robert has trained thousands of employees to deal with angry, hostile, abusive and potentially violent customers.
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Isidore Rd. All Rights Reserved. Your correspondent may have difficulty telling if you are serious or kidding, happy or sad, frustrated or euphoric. Sarcasm is particularly dangerous to use in email. Another difference between email and older media is that what the sender sees when composing a message might not look like what the reader sees.
Your vocal cords make sound waves that are perceived basically the same by both your ears as your audience's. The paper that you write your love note on is the same paper that the object of your affection sees.
But with email, the software and hardware that you use for composing, sending, storing, downloading, and reading may be completely different from what your correspondent uses. Your message's visual qualities may be quite different by the time it gets to someone else's screen.
Thus your email compositions should be different from both your paper compositions and your speech. I wrote this document to show you how to tailor your message to this new medium. Go on to Context You can send correspondence to ducky at webfoot. I don't get paid for this. I probably don't know the details of your particular email software. Created 10 Dec Modified 30 Dec added introduction, shareware note, jargon link Added mirror sites 3 Feb Added link to Business Netiquette International 28 Jun 96 Modified 29 Dec Removed the term "mirror site", after a new user pointed out that new users probably don't know what that means.
It also makes your important correspondence easily portable without lugging around unwieldy file folders. Aside from the cost of your internet connection, email is free. One of the benefits of email communication is that you can send as many messages, files, videos, documents and presentations as you want without having to pay anything. It significantly reduces your company's shipping and postage costs as well as the time — and the cost of that time — you or a co-worker spend packaging documents for mailing, addressing them and getting them in the mail.
It would take a manual effort on the part of someone to access all of your important printed documents and destroy them. But all of your emails and important information can be lost with a simple hard-drive crash. If you store your email information on another server, then you could lose your data if that site goes down or out of business. Be sure to use a back-up method for important emails that you want to save even for a short while, such as copying them regularly onto a flash drive.
However, an effective email has many more elements than these few. Double check these parts before sending your next email. What is the email about? A good subject line summarizes the email and makes it sound important enough for the reader to open. The email address of the person who sent the message appears here. After the subject line, your email salutation , or greeting, is the next part that the recipient will see.
The email body contains the message of the email. Effective emails keep their email bodies short and add more extensive information to the attachments. The closing you choose should match the tone of the rest of the email.
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