Vodafone seem really incompetent when it comes to new contracts and third parties. They are told the existing Vodafone number and details yet still open a new account. Anyway, customer services need to do a change of ownership to move the new number to the older account. I assume you have two direct debits set up as well then? When Vodafone merged my numbers, told me it was all sorted then got a letter saying I'd missed a payment on the new account, despite payment being taken on the old one.
You also need to ensure the new account is closed on your credit report. Keep an eye on your credit report to ensure this is done. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for.
Did you mean:. Pay monthly. Multiple Contracts on one online account. View more options. Find other posts tagged with: dual number online account. The short answer is yes, you can cancel a Vodafone upgrade.
The first is to pop into your nearest Vodafone store. A customer service agent will assist you by processing the return in-store. No worries, contact and inform them of your intention to return your handset. Vodafone will then send you a prepaid envelope which you can use to return your device through the post. When returning your upgraded handset, you must ensure that it is undamaged and fully functional.
You must also return any and all accessories - for example chargers and headphones - and any promotional products that you received with your handset. This is a great option as it prevents your old phone from ending up as e-waste. Cancelling your sim only upgrade is much the same as returning a new handset. Once you have returned your handset or cancelled your Sim Only plan, Vodafone will reimburse you the full amount for any payments made relating to the handset or plan within another 14 days.
If Vodafone is called in to repair a fault, the cause of which lies outside its network, the cost incurred shall be charged to the Subscriber. Use of the Service 1. The Subscriber is personally responsible for all use of the service made from subscriber equipment and shall neither use nor permit a third party to use subscriber equipment, or the service for: sending abusive, offensive, indecent, obscene or menacing messages or communications; or ii eavesdropping, intercepting or learning the contents of any message on the network: iii persistent calls that may cause annoyance, inconvenience or needless anxiety to any person; or iv any improper, immoral or unlawful purpose; Vodafone has the right to treat the use of the service in contravention of this paragraph as a ground for the suspension of the service or termination of the Contract.
Subscribers shall at their expense install and maintain their equipment or system between the subscriber drop and the socket. Subscribers shall be solely responsible for the purchase, installation, operability and legality of their subscriber equipment. They shall only connect equipment that complies with telecommunications standards and legislations to the network.
Liability Vodafone shall under no circumstances accept liability for consequential loss, lost profit and loss of data. Neither shall it accept damage caused by any use of its services which is illegal or in breach of this Contract. Vodafone gives no undertaking, accepts no liability and does not warrant that information made accessible over the network access shall be accurate, complete, up to date, legal and proper, available or provided on time.
Vodafone shall not refund any fees and accepts no liability for damage resulting from down loads. If Subscribers use their access to the network to purchase goods or services from third parties, Vodafone shall not be liable, neither does it provide warranty for such services or goods purchased or ordered over the network access.
General The Subscriber must notify Vodafone immediately of any change of details as submitted on the registration form. The Subscriber agrees that information submitted, including personal details and transactions will be recorded and kept for record keeping purposes for a period of 6 years from date of disclosure. The Subscriber agrees that information provided, developed, kept whilst using the service, including personal information, may be processed as part of aggregated anonymized data to be used for statistical or research purposes.
Information contained in Vodafone promotional material advertisement and publicity campaigns are for information purposes only and shall not form part of this Contract. Should any of the provisions of this Contract become void for any reason, the validity of the remaining provisions shall not be affected thereby unless the commercial intent of this Contract is thereby frustrated. No warranty, condition, undertaking or term whether implied or express as to the nature or quality of the service is part of this Contract unless expressly accepted in writing by Vodafone through a duly authorised representative.
This Contract including the information overleaf constitutes the whole agreement between Vodafone and the Subscriber. All orders accepted by Vodafone and all services provided by Vodafone are subject to these conditions.
Any failure or delay by Vodafone to exercise any option or right or remedy under this Contract shall not operate as a waiver, continuing or in the future.
If the service is requested in the name of a limited liability company, the duly authorised company secretary or a duly authorised director shall sign this Contract on behalf of the company. Any such attempt will block the SIM and the subscriber shall be surcharge with the cost of restoring service. In case of re-subscription irrespective of the reason for cancellation of the previous contract, the Subscriber shall not necessarily get back his former service number.
Vodafone reserves the right to vary its services, prices and terms of this Contract at any time. Vodafone shall notify Subscribers of any change in a suitable manner.
Where a minimum duration has been agreed upon in the Contract documents, Subscribers shall have the right to terminate this Contract pre-maturely with no financial consequences on the date on which a price increase becomes effective. If the Contract is not terminated, the price increase shall be deemed to have been accepted by the Subscriber.
Where rates of tax and duties in particular, Value-added tax and National Insurance Levy are varied, Vodafone shall be entitled to adjust its tariffs accordingly. In this case, Subscribers shall not be entitled to terminate the Contract prematurely.
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